At desk360.ai, we prioritize trust, reliability, and security above all else. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regards to your personal information, please contact us.
This Privacy Policy describes how we might use your information if you visit our website at https://desk360.ai or engage with our AI agent and chatbot services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, when you participate in activities on the Website, or otherwise when you contact us.
The personal information that we collect depends on the context of your interactions with us and the Website, the choices you make, and the products and features you use. The personal information we collect may include the following:
- Names
- Phone Numbers
- Email Addresses
2. How We Use Your Information
We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.
We use the information we collect or receive:
- To send you administrative information. We may use your personal information to send you product, service, and new feature information and/or information about changes to our terms, conditions, and policies.
- To deliver services to the user. We may use your information to provide you with the AI agent and chatbot solutions you have requested.
- To communicate via SMS. If you have opted in via our contact form, we may use your phone number to send you text messages regarding your account, support requests, or service updates.
3. How We Share Your Information
We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.
IMPORTANT: Mobile Information & Data Sharing We strictly protect your mobile data. The following clause applies specifically to our SMS/Text Messaging services:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. We are an AI agency focused on security; however, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we will do our best to protect your personal information, transmission of personal information to and from our Website is at your own risk. You should only access the services within a secure environment.
5. Your Privacy Rights
You may review, change, or terminate your account at any time.
- Opting out of SMS: You can unsubscribe from our text message list at any time by replying STOP to the message we send.
6. Contact Us
If you have questions or comments about this policy, you may email us at: contact@desk360.ai